THE CHALLENGE
Having previously attempted CQC registration independently, Kuon Healthcare needed stronger policies and governance documentation to meet CQC expectations.
The registration process was proving challenging to navigate, while the service founder was also balancing business commitments alongside caring for two young children.
THE SOLUTION
BAXCQC provided end-to-end support throughout the registration process, developing robust, tailored policies aligned with CQC expectations.
We prepared and aligned all required policies, supported the Provider and Registered Manager applications.
Delivered interview coaching and ongoing support with CQC queries and requests.
THE OUTCOME
Successfully achieved CQC registration.
Kuon Healthcare felt supported and reassured throughout the process.
Policies received exceptional feedback from the CQC inspector, who described them as "flawless".
By managing the registration journey, we enabled the client to focus on running and growing the service.
HOW WE SUPPORTED
We delivered a full CQC registration support package from start to finish, including the development of essential policies, some of which were specifically requested by the inspector.
Our team completed the Provider and Registered Manager applications, including regulated activity descriptions, and delivered targeted interview preparation for the Nominated Individual and Registered Manager.
Throughout the process, we provided prompt, responsive support and acted as a trusted point of contact for CQC communications.
"We chose BaxCQC to support us with our CQC registration after researching a number of different providers, and it was one of the best decisions we made.
From the initial application through to the CQC interview, the support was excellent. I mainly dealt with Hannah, who was incredibly helpful, responsive and professional throughout. Even when CQC requested additional information at very short notice, Hannah and the team were always quick to respond and support us.
We have now successfully achieved our CQC registration, and I’m extremely grateful to Hannah and the entire BaxCQC team for their guidance and support."
PARTNERS
