Case Study
THE CHALLENGE
Maidenhead PCN wanted to secure their own CQC registration across 10 locations to improve accountability, standardise governance, and ensure operational consistency.
Key difficulties included:
Key difficulties included:
- Coordinating an application across multiple sites simultaneously.
- Preparing extensive policies, documentation, and evidence that resonated with each location.
- Balancing regulatory preparation with ongoing patient care.
- Midway through the process, a new PCN manager joined, requiring guidance and support.
THE SOLUTION
BAXCQC provided a structured, end-to-end registration service:
- Managed the full CQC application across all 10 locations, ensuring each site met regulatory requirements.
- Reviewed existing policies and procedures, updating and developing them to align with best practice standards.
- Developed policies and procedures that the PCN didn't already have.
- Coached for the CQC interview.
- Supported the new PCN manager to get fully up to speed, ensuring continuity and understanding throughout the registration process.
THE OUTCOME
- The PCN registered as a new provider, with 10 locations.
- Streamlined governance and compliance across multiple sites.
- Smooth transition for the new PCN manager, who was fully supported and confident in continuing oversight.
- Reduced administrative burden, allowing staff to focus on patient care.
- Inspection readiness established at every site, improving confidence in ongoing regulatory compliance.
CLIENT FEEDBACK
“We can’t thank you guys enough. You have made the process easy, saved a lot of time and have been extremely responsive.” – Maidenhead PCN Manager
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PARTNERS
